questions about our company, products/services, policies, and more
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
General Questions
Product Questions
Contact Questions
1. General Questions
What is your return policy?
If you are not 100% satisfied with your order, please let us know, we want to make it right!
Please refer to our Returns & Exchanges page for detailed information about our return policy, including eligibility criteria and steps to initiate a return or exchange.
How do I track my order?
Once your order has shipped, (exciting!) you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Where are you located?
Starlight Vintage Cosmetics is proudly based in Canada, drawing inspiration from the beauty of our surroundings. Our headquarters are situated in Toronto, where we curate and dispatch our classic vintage makeup collections.
Where are your products manufactured?
Starlight Vintage Cosmetics is manufactured in Toronto Canada, promising the quality and safety consistent with Canadian standards.
Do you have a retail store location?
We do not currently have our own retail location, however you can find our products at:
Gigi's House of Frills
731 Dovercourt Rd, Toronto, Ontario M6H 2W7
Phone: (647) 748-4444
Are you a retail store who would like to know more about our products? We would love to hear from you! Please send us an email through our contact page or give us a call:
Local in Canada 1-647-494-9992
International 1-866-246-9869
1. Product Questions
Are your vintage lipsticks suitable for everyday wear or special occasions?
Starlight Vintage Cosmetics offers a versatile range of vintage lipstick
shades suitable for both everyday wear and special occasions. Whether you're
going for a classic look or making a bold statement, our collection has you
covered.
How do I care for and store my vintage lipsticks?
To ensure the longevity of your vintage lipsticks, store them in a cool, dry place away from direct sunlight. Avoid exposing them to extreme temperatures, and make sure to secure the cap tightly to prevent drying.
When caring for your metal packaging,
Do your vintage lipsticks have a distinct fragrance/taste?
Our vintage lipsticks feature a subtle, vanilla fragrance and taste that adds to the overall sensory experience. We hate bad tasting lipstick just as much as you do!
When I have used up my current shade of lipstick, do I have to purchase the same shade refill?
Not at all! All of our lipstick tubes fit with any lipstick shade of your choice! Just connect the new refill and away you go!
Call Us
Local in Canada 1-647-494-9992
International 1-866-246-9869
Email Us
Email: info@starlightvintagecosmetics.com